Customer Stories
Real Estate Firm: BeyondVoice and BeyondOffice Save on Support Personnel, Keep Brokers on the Move
Real Estate Firm: BeyondVoice and BeyondOffice Save on Support Personnel, Keep Brokers on the Move
Solid Source Realty sought a telecom provider who could offer mission-critical communication services that would scale with an ever-growing enterprise. "As a business owner, I choose to invest in technology and hire fewer support personnel," says Michele. "Cbeyond makes managing technology and systems networking so easy that for a company our size, we still don't have a full-time, dedicated network person working on-site."
After learning about CbeyondOnline™ — an online account management tool that simplifies bill payment and gives customers complete control of their account — Solid Source selected Cbeyond's BeyondVoice™ service, an integrated package of voice, mobile, and broadband Internet services. "CbeyondOnline allows me to block long distance calling from one line in one location and turn it on in another location in real-time," says Michele. "When a new employee is hired, I can activate Internet access, voicemail and technology privileges in less than 10 minutes. That's powerful."
Many of Cbeyond's productivity applications can be accessed outside the office, which can be useful in the event of an outage or emergency. According to Michele, "When lightning struck one of my branch locations and we lost power, agents were still able to access their email from home using Cbeyond's Webmail service. This proved invaluable as we were still able to respond to our customers, keeping our business up and running."
Solid Source also uses Cbeyond's paperless Fax-to-Email service to ensure accurate fax delivery, while allowing agents to view fax transmissions on mobile devices like BlackBerry®, as well as electronically file, store, and back-up important faxes like signed contracts.
In addition, Solid Source Realty relies on Cbeyond's BeyondOffice, which delivers a T-1 connection to Michele's home so that she can access services reliably and securely from her home office to her real estate office.
"Time and again Cbeyond has delivered on its promise of reliability, performance, and ease of use," says Michele. "I recommend Cbeyond to other entrepreneurs who value their mission-critical communications services."
